Knightsfield Dental Practice complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

To provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental conditions;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals, such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children, until they reach the age of 25, whichever is longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public, and only authorised members of staff have access to it. Our computer system has secure audit trails, and we back up information on every working day.Too provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it to provide care to you and for the proper administration of the Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible, you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of & £10 for records that are copied. If a request is made to copy X-rays, an extra charge of & £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee, and an explanation of your record should you require it.

If you move to another dental practice, we may (at our discretion) loan original X-rays and provide copy notes directly to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

Get in touch

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Patrick C

I recently had some dental issues with broken teeth and saw Maya for a check-up. Maya gave me options to get my teeth repaired, and I now have 2 lovely new white fillings. I had also misplaced my denture, and Maya made me a new one, which fits so well and is so comfortable. The treatment from start to finish was explained in detail, and I’m really happy with the final results. I highly recommend this dental practice and am pleased to have found such a friendly, helpful team.

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Justin S

Today I had the ‘pleasure’ of a shiny new filling by Nishma, who has become a bit of a household name around here! The kids love her, and now, I have to pretend to be “Dentist Daddy” when brushing their teeth (inspired by Nishma)!

Zero pain.
100% friendliness.
On time.
In and out in 30 minutes.

As always, a lovely experience. Well, aside from the bill, I guess, but thanks to the UK Govt, we have to pay for dental treatment these days, and Nishma’s expertise comes at a fair and appropriate cost. Thanks, Nishma (and your lovely colleague) for a smooth experience (and smooth filling too)!

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Liz P

What a fantastic practice! My son was absolutely terrified to enter the dental practice, but Sarah at reception and our dentist, Fatima, were both absolutely amazing with him and calmed him down quickly. Their customer service was some of the best I have experienced anywhere.

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Isabelle B

Very professional team. Always on time. Very clean premises. Friendly staff. They seem up-to-date with new techniques and equipment. They take pride in their work. I have had several dentists at this practice over the years, but they are all very good at their job. Can recommend.

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Eric D

Recently changed my dentist to a local one and I have found all the staff here very friendly, caring and most importantly, understanding in terms of my ongoing oral health care. Treatment has been exceptional, easy and importantly pain pain-free and appropriate. Thank you, Anita, Maya and the team.

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Anthony B

Excellent friendly practice, treatment was very good and painless, everything was explained, and great care was taken to ensure my comfort. Good ambience in the waiting room, the appointment was on time. Recommended.

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Ann WR

Totally recommend this Dental Surgery! Maya and her team were very professional and kind. I cannot express how grateful I am to have new crowns and a bridge so that I can smile with confidence. They talked me through every stage, and the final result was brilliant.

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Margo L

Always delighted with the results of any treatment I receive. Face may crumble with age, but my smile shows the benefit of long years of care from Knightsfield Dental Practice.

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Wendy H

Since Anita has been taking care of my teeth, I have been highly satisfied with Knightsfield Dental Practice. She is always bright, positive, caring and very clear about treatment options, which she executes professionally and well. Love my visits now.

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Stuart W

I had an old filing replaced. The procedure was delivered very well, and in a nice, calm atmosphere. The anaesthetic took quite a long time to ease off – more like 4 hours before I could feel my bottom lip and cheek, but I’d rather that than feel the procedure (which I didn’t).

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Nick B

Highly recommend the service at the dentist. Thoroughly professional in the explanation and treatment of my teeth. A great experience, thank you!

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Clare A

I had an old filling that had to be replaced, and I had the treatment today. I can honestly say it was the most relaxing treatment; I didn’t feel a thing, and the dentist and her dental nurse were brilliant.

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Steven W

My treatment was concisely explained from start to finish, including aftercare. I was reminded of each appointment both by phone and email. The professionalism and diligence of Maya, Sarah and all staff were faultless.

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Karen J

I had to go to this practice as an emergency, being a very nervous patient, I can not tell you how nice they were. The dentist informed me of what treatment should be done, and the dental nurse was lovely and held my hand throughout the tooth extraction; they even gave me a coping strategy to use. Cannot recommend them enough, all staff were lovely and friendly.

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Patrick C

I recently had some dental issues with broken teeth and saw Maya for a check-up. Maya gave me options to get my teeth repaired, and I now have 2 lovely new white fillings. I had also misplaced my denture, and Maya made me a new one, which fits so well and is so comfortable. The treatment from start to finish was explained in detail, and I’m really happy with the final results. I highly recommend this dental practice and am pleased to have found such a friendly, helpful team.

star blue green plain icon
google blue red yellow green plain icon

Justin S

Today I had the ‘pleasure’ of a shiny new filling by Nishma, who has become a bit of a household name around here! The kids love her, and now, I have to pretend to be “Dentist Daddy” when brushing their teeth (inspired by Nishma)!

Zero pain.
100% friendliness.
On time.
In and out in 30 minutes.

As always, a lovely experience. Well, aside from the bill, I guess, but thanks to the UK Govt, we have to pay for dental treatment these days, and Nishma’s expertise comes at a fair and appropriate cost. Thanks, Nishma (and your lovely colleague) for a smooth experience (and smooth filling too)!

star blue green plain icon
google blue red yellow green plain icon

Liz P

What a fantastic practice! My son was absolutely terrified to enter the dental practice, but Sarah at reception and our dentist, Fatima, were both absolutely amazing with him and calmed him down quickly. Their customer service was some of the best I have experienced anywhere.

star blue green plain icon
google blue red yellow green plain icon

Isabelle B

Very professional team. Always on time. Very clean premises. Friendly staff. They seem up-to-date with new techniques and equipment. They take pride in their work. I have had several dentists at this practice over the years, but they are all very good at their job. Can recommend.

star blue green plain icon
google blue red yellow green plain icon

Eric D

Recently changed my dentist to a local one and I have found all the staff here very friendly, caring and most importantly, understanding in terms of my ongoing oral health care. Treatment has been exceptional, easy and importantly pain pain-free and appropriate. Thank you, Anita, Maya and the team.

star blue green plain icon
google blue red yellow green plain icon

Anthony B

Excellent friendly practice, treatment was very good and painless, everything was explained, and great care was taken to ensure my comfort. Good ambience in the waiting room, the appointment was on time. Recommended.

star blue green plain icon
google blue red yellow green plain icon

Ann WR

Totally recommend this Dental Surgery! Maya and her team were very professional and kind. I cannot express how grateful I am to have new crowns and a bridge so that I can smile with confidence. They talked me through every stage, and the final result was brilliant.

star blue green plain icon
google blue red yellow green plain icon

Margo L

Always delighted with the results of any treatment I receive. Face may crumble with age, but my smile shows the benefit of long years of care from Knightsfield Dental Practice.

star blue green plain icon
google blue red yellow green plain icon

Wendy H

Since Anita has been taking care of my teeth, I have been highly satisfied with Knightsfield Dental Practice. She is always bright, positive, caring and very clear about treatment options, which she executes professionally and well. Love my visits now.

star blue green plain icon
google blue red yellow green plain icon

Stuart W

I had an old filing replaced. The procedure was delivered very well, and in a nice, calm atmosphere. The anaesthetic took quite a long time to ease off – more like 4 hours before I could feel my bottom lip and cheek, but I’d rather that than feel the procedure (which I didn’t).

star blue green plain icon
google blue red yellow green plain icon

Nick B

Highly recommend the service at the dentist. Thoroughly professional in the explanation and treatment of my teeth. A great experience, thank you!

star blue green plain icon
google blue red yellow green plain icon

Clare A

I had an old filling that had to be replaced, and I had the treatment today. I can honestly say it was the most relaxing treatment; I didn’t feel a thing, and the dentist and her dental nurse were brilliant.

star blue green plain icon
google blue red yellow green plain icon

Steven W

My treatment was concisely explained from start to finish, including aftercare. I was reminded of each appointment both by phone and email. The professionalism and diligence of Maya, Sarah and all staff were faultless.

star blue green plain icon
google blue red yellow green plain icon

Karen J

I had to go to this practice as an emergency, being a very nervous patient, I can not tell you how nice they were. The dentist informed me of what treatment should be done, and the dental nurse was lovely and held my hand throughout the tooth extraction; they even gave me a coping strategy to use. Cannot recommend them enough, all staff were lovely and friendly.

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Book a consultation today and let our friendly team guide you towards a healthier, more confident smile with personalised advice, modern treatments, and genuine care every step of the way.

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